The problem to investigate
An unfavorable price is not necessarily an overcharge. The review must establish which rate and shipment attributes apply before labeling the difference incorrect.
Common causes to check
- Wrong tariff or contract schedule selected
- Agreed discounts omitted
- Shipment characteristics inaccurately represented
What your organization should review
- Identify the applicable contract and service
- Check billable shipment attributes
- Separate permitted extras from the disputed base charge
Verification and supporting evidence
Retain the agreed rate basis, shipment evidence, and expected-charge calculation. Record conditions or exclusions that affect the amount rather than quoting only the most favorable rate.
Illustrative review example
A quoted lane price excludes a requested special service. The review separates the authorized extra from a distinct base-rate discrepancy before calculating the potential overcharge.
How this fits the AuditRes workflow
Use Freight audit findings to preserve the rate comparison and supporting shipment evidence before managing an overcharge recovery case.
AuditRes Freight supports invoice audit, exception visibility, evidence preservation, recovery tracking, and reporting inside a company workspace. Use these review stages to keep shipment facts, the disputed charge, and the documented case outcome connected.
Frequently asked questions
Is a lower historical shipment price enough to dispute a carrier charge?
No. Service, timing, shipment characteristics, and governing terms may differ. Historical prices are a review signal, not the contractual basis.
Are the examples actual customer recoveries?
No. The examples illustrate a review decision; they are not customer case studies, measured savings, or promised results. A real finding requires the relevant shipment, invoice, and agreement evidence.