1. Scope
Effective October 1, 2026. This Refund Policy applies to paid AuditRes subscriptions and purchases unless a separate written order or marketplace agreement states different refund terms.
2. Subscription cancellation
You may cancel a recurring subscription to prevent future renewal. Unless the applicable order states otherwise, cancellation takes effect at the end of the current paid billing period and access continues through that period.
3. Refund eligibility
Except where required by law or expressly stated in an applicable order, fees already billed are generally non-refundable. Refund requests may be reviewed case by case based on the transaction, the reason for the request, service availability, usage, and applicable legal rights. Submitting a request does not guarantee that a refund will be approved.
4. Paddle-processed purchases
For purchases processed by Paddle, Paddle is the Merchant of Record. Refunds and payment adjustments for those transactions are processed through Paddle rather than paid directly by AuditRes. Buyers may request help through the support link in their Paddle receipt, their Paddle customer portal, or paddle.net.
Paddle may review refund requests submitted within 14 days of a transaction on a discretionary basis, and applicable consumer-protection rights may provide additional rights. Paddle's current buyer refund policy governs the payment-side handling of Paddle transactions.
5. Technical or access problems
If a material technical issue prevents access to purchased AuditRes functionality, contact AuditRes first so we can investigate and attempt to resolve the issue. If a Paddle-processed transaction remains eligible for a refund after review, the refund will be handled through Paddle.
6. Refund method and timing
Approved Paddle refunds are generally returned through the original payment method when possible and are subject to Paddle's processing timelines and approval rules. Other marketplace purchases are subject to the refund mechanics of the applicable marketplace.
7. No direct off-platform refunds for Paddle orders
AuditRes does not issue direct cash, check, wire, or card refunds for a transaction where Paddle is the Merchant of Record. Any approved refund or adjustment for such a transaction is submitted through Paddle.
8. Contact
For product or account assistance, submit a request through Ask AuditRes at getauditres.com. For Paddle payment or refund support, use paddle.net.