Records needed for this question
Equipment interchange receipts, return appointment records and per-diem agreement.
How to investigate
Count chargeable equipment days from the contractual event and explain any failed return attempt.
An illustrative review decision
A container may be available for return while an appointment is unavailable. Retain the attempted return evidence and ask how the applicable terms treat that period instead of simply counting calendar days.
What can lead to the wrong conclusion?
Container use charges should not be conflated with terminal storage charges.
The result to retain
An equipment-day calculation with event evidence.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.