Records needed for this question
Delivery attempt notes, consignee appointment and redelivery tariff.
How to investigate
Compare the refusal reason with the appointment record and the carrier's charging conditions.
An illustrative review decision
Reconstruct the first delivery attempt before assessing the second charge. A refused load, a closed receiving dock and an arrival outside the appointment window can produce different contractual conclusions.
What can lead to the wrong conclusion?
A missed appointment caused by the carrier may require different treatment from consignee refusal.
The result to retain
An attempt-by-attempt redelivery decision.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.