Records needed for this question
Service schedule, attendance records and contract exclusions.
How to investigate
Investigate missed visits and substitutions before deciding whether the period charge should change.
An illustrative review decision
A scheduled visit may be replaced with an alternative service under the contract. Ask the service owner to confirm the accepted substitution before interpreting a missing attendance entry as a refundable failure.
What can lead to the wrong conclusion?
An attendance gap does not always imply a proportional refund under a fixed-fee contract.
The result to retain
A service-performance review with a contractual payment decision.
Apply the review in context
Explore procurement document reconciliation, exceptions, findings and recovery workflows. Check the current plans and confirm data availability for your intended workflow.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Procurement.