Records needed for this question
Delivery receipt, receiving instructions and accessorial definition.
How to investigate
Confirm where the goods were placed and whether that service meets the contract's inside-delivery definition.
An illustrative review decision
Ask for the service detail on the delivery receipt when the invoice says inside delivery. A signature showing receipt at a dock does not establish that the carrier moved goods into the building.
What can lead to the wrong conclusion?
A consignee signature alone does not identify the delivery service level.
The result to retain
A service-location evidence note for the charge.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.