Records needed for this question
Broker agreement, shipper invoice and carrier settlement records.
How to investigate
Determine who paid the disputed charge and who is entitled to request and receive an adjustment.
An illustrative review decision
A shipper's agreement with a broker may define a different recovery process from the broker's carrier contract. Establish the contractual chain before directing a claim or expecting a credit on the shipper's account.
What can lead to the wrong conclusion?
The party holding an invoice copy is not necessarily the party owed the credit.
The result to retain
A counterparty and entitlement map for the dispute.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.