Records needed for this question
Settlement agreement, credit memos and account statements.
How to investigate
Allocate each posted credit to the agreed finding and identify residual amounts by account.
An illustrative review decision
A carrier might post agreed credits to two billing accounts. Link both documents to the settlement and confirm which payable balances changed before closing the case or reporting the full agreement as received.
What can lead to the wrong conclusion?
A credit on a different account may not yet reduce the intended payable balance.
The result to retain
A settlement allocation schedule with unresolved residuals.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.