Records needed for this question
Rule outputs, approval policy and delivery configuration evidence.
How to distinguish the two approaches
Confirm whether a proposed action is a preview, an approved task or an actually sent message.
An illustrative review decision
Walk a sample action from rule suggestion through human approval to the delivery boundary. If sending is disabled, the final record should stop there and remain clearly labeled as unsent or simulated.
What can lead to the wrong conclusion?
A simulated success status must never be reported as a customer communication.
The result to retain
A stage-by-stage action audit that keeps disabled external execution explicit.
Apply the review in context
Explore receivables visibility, prioritization, disputes and payment coordination in AuditRes AR / Collections. External delivery is not implied by a suggested or simulated action.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes AR / Collections.