Records needed for this question
Original promise, revision agreement and receipt history.
How to distinguish the two approaches
Record the missed event before accepting a revised date and identify who agreed to the revision.
An illustrative review decision
When a customer renegotiates a date after missing a promise, retain both events. The current commitment guides the next action, while the original missed promise remains part of the review history.
What can lead to the wrong conclusion?
Overwriting the original date makes repeated delays invisible.
The result to retain
A commitment history with current next action and prior outcomes.
Apply the review in context
Explore receivables visibility, prioritization, disputes and payment coordination in AuditRes AR / Collections. External delivery is not implied by a suggested or simulated action.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes AR / Collections.