Records needed for this question
Invoice evidence, delivery events and service-level definitions.
How to distinguish the two approaches
Maintain separate financial and service measures, linking them only when a contract makes service performance affect payment.
An illustrative review decision
Keep a late-delivery event on the service scorecard even if its invoice is correct. Only carry it into a financial dispute when the governing terms support a specific adjustment for that event.
What can lead to the wrong conclusion?
Late delivery does not automatically establish a refundable freight charge.
The result to retain
A paired scorecard with explicit contractual links.
Apply the review in context
Explore shipment and invoice exception review, dispute evidence and documented outcomes in AuditRes Freight.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Freight.