Records needed for this question
Invoice due dates, case opened dates and hold intervals.
How to distinguish the two approaches
Display both clocks and identify whether delay arises from customer payment or internal investigation.
An illustrative review decision
Display the invoice's original due date next to the case's opened date. If internal review has stalled, assign that blocker without making the debt appear younger by resetting the financial clock.
What can lead to the wrong conclusion?
A young case can concern very old debt and should not reset the invoice's age.
The result to retain
A two-clock report for prioritizing resolution work.
Apply the review in context
Explore receivables visibility, prioritization, disputes and payment coordination in AuditRes AR / Collections. External delivery is not implied by a suggested or simulated action.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes AR / Collections.