Records needed for this question
Failover design, outage tests and continuity ownership records.
How to investigate
Ask the service owner to confirm redundancy requirements before raising a cancellation opportunity.
An illustrative review decision
A backup link can have little traffic precisely because the primary link has remained healthy. Ask the service owner to test the resilience requirement before proposing removal based on usage alone.
What can lead to the wrong conclusion?
Low traffic is expected on a healthy standby connection.
The result to retain
A reviewed continuity decision, separate from any billing dispute.
Apply the review in context
Review carrier invoice evidence, inventory, findings and recovery cases in AuditRes Telecom.
This guide describes a human review method, not a claim that every scenario is automatically detected or executed. Explore AuditRes Telecom.